Legal Notice / Commercial Disclosure
Disclosure Pursuant to Japan’s Act on Specified Commercial Transactions
Service Provider
KOYA Inc.
Representative
Aya Sasaki
Address
1-7 Takeya, Naka-ward, Hiroshima City, Hiroshima, Japan
Service Prices
Prices vary depending on the experience.
The total price for each experience is displayed on the relevant experience page. All prices are shown in Japanese yen (JPY) and include applicable consumption tax unless otherwise stated.
Additional Fees
Unless otherwise stated on the experience page, customers are responsible for any costs associated with participating in the experience, such as transportation to and from the meeting point and personal expenses.
If an experience requires additional fees, such as admission fees, equipment rental, food, or transportation during the experience, these will be clearly stated on the relevant experience page.
Customers are also responsible for any internet connection or data charges incurred when using this website.
Payment Methods
Credit card only.
Accepted credit card brands will be displayed during the booking process.
Payment Timing
Payment is processed by credit card when the booking is made.
Service Delivery
Experiences are provided on the date and at the time confirmed at the time of booking.
Please check the relevant experience page and your booking confirmation for the meeting time, location, duration, and other details.
Booking Period and Capacity
Booking deadlines, available dates, and participant capacity vary by experience.
Please refer to the relevant experience page for details.
Bookings may close once an experience reaches its maximum capacity.
Cancellations by Customers
Cancellation policies vary depending on the experience.
Please review the cancellation policy shown on the relevant experience page before completing your booking.
Cancellation fees may apply depending on when the cancellation is made.
Refunds
As Jumful provides experience-based services rather than physical goods, returns and exchanges are not applicable.
Refund eligibility for customer cancellations is determined according to the cancellation policy of the booked experience.
Unless otherwise stated, no refund will be provided after an experience has been completed.
Cancellation by the Organizer or Due to Weather
An experience may be cancelled due to severe weather, natural disasters, safety concerns, circumstances affecting the organizer, or other unavoidable reasons.
If Jumful or the experience organizer cancels an experience and the experience cannot be rescheduled, customers will receive a full refund of the amount paid for the experience.
Jumful is not responsible for additional costs incurred by customers, including transportation, accommodation, or other travel-related expenses, unless otherwise required by applicable law.
Changes to an Experience
Details of an experience may be changed when necessary due to weather, safety considerations, local conditions, or other unavoidable circumstances.
If a significant change affects your booking, we will provide information regarding the change as soon as reasonably possible.
Contact
For questions regarding bookings, cancellations, refunds, or this legal notice, please contact:
Jumful
Operated by KOYA Inc.
Email: office@koya-world.com
Phone: 050-5806-1637