Privacy Policy
Last Updated: August 17, 2026
KOYA Inc. (“we,” “us,” or “our”) operates Jumful and provides travel information, experience booking services, and related services through this website (collectively, the “Services”).
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and how we manage and protect it.
1. Information We Collect
We may collect the following information when you use Jumful.
Information You Provide to Us
When you make a booking, contact us, or otherwise use our Services, we may collect information such as:
- Name
- Email address
- Telephone number
- Address, where necessary
- Information necessary to make or manage an experience booking
- Information you provide through inquiry forms, booking forms, surveys, or other communications
- Other information you voluntarily provide to us
Payment Information
Payments for experiences booked through Jumful are made by credit card.
Payment information may be processed by third-party payment service providers. We do not retain complete credit card numbers or security codes unless otherwise necessary and permitted by applicable law.
Information Collected Automatically
When you access our website, certain information may be collected automatically, including:
- IP address
- Browser and device information
- Referring website or page
- Pages viewed and actions taken on our website
- Date and time of access
- Cookies and similar technologies
- Server access logs
2. How We Use Your Information
We may use the information we collect for the following purposes:
- To process and manage experience bookings
- To provide the Services
- To communicate booking confirmations, changes, cancellations, and other important information
- To respond to inquiries and customer support requests
- To process payments and refunds
- To share necessary booking information with experience providers
- To maintain, protect, and improve Jumful and our Services
- To understand how visitors use our website and improve the user experience
- To prevent fraud, misuse, and other unauthorized activities
- To comply with applicable laws and regulations
- To notify users of important changes to our Services, policies, or terms
3. Cookies and Analytics
Jumful may use cookies and similar technologies to operate the website, remember user preferences, understand website usage, and improve our Services.
We may also use third-party analytics services, such as Google Analytics, to understand how visitors interact with our website.
These services may collect information such as your IP address, device information, browser information, pages visited, and interactions with the website.
You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.
4. Sharing Information with Experience Providers
When you book an experience through Jumful, we may share the information necessary to provide that experience with the relevant experience provider, guide, instructor, facility, or other service provider.
This may include information such as:
- Your name
- Number of participants
- Contact information
- Booking date and time
- Information or requests relevant to the experience
Such information will only be shared to the extent reasonably necessary to arrange and provide the booked experience.
5. Service Providers
We may engage third-party service providers to perform certain functions necessary to operate Jumful, including:
- Payment processing
- Website hosting and maintenance
- Email delivery
- Booking management
- Data storage
- Website analytics
- Customer support and related services
We may provide these service providers with personal information only to the extent necessary for them to perform their services.
We take reasonable steps to select appropriate service providers and to ensure that personal information is handled securely and appropriately.
6. Disclosure to Third Parties
We will not provide personal information to third parties without your consent, except where permitted or required by applicable law.
This includes circumstances such as:
- When disclosure is necessary to provide a service you have requested
- When we outsource part of our operations to a service provider
- When personal information is transferred as part of a merger, acquisition, business transfer, or similar transaction
- When disclosure is required by law, regulation, court order, or a governmental authority
- When disclosure is necessary to protect the rights, property, safety, or legitimate interests of Jumful, KOYA Inc., our users, or others
- When otherwise permitted under applicable laws and regulations
7. International Transfer of Information
Some third-party service providers used by Jumful may process or store information outside Japan.
Where personal information is transferred outside Japan, we will handle such transfers in accordance with Japan’s Act on the Protection of Personal Information and other applicable laws and regulations.
8. Security
We take reasonable organizational and technical measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.
However, no method of transmission or storage over the Internet can be guaranteed to be completely secure.
9. Retention of Personal Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing our Services, managing bookings, responding to inquiries, maintaining appropriate business records, and complying with legal obligations.
When personal information is no longer required, we will appropriately delete, anonymize, or otherwise dispose of it in accordance with applicable laws and our internal procedures.
10. Access, Correction, Deletion, and Other Requests
You may request access to, correction of, deletion of, or restriction on the use of your personal information in accordance with applicable laws.
If you wish to make such a request, please contact us using the contact information below.
We may ask you to provide information necessary to verify your identity before responding to your request.
We will respond appropriately in accordance with Japan’s Act on the Protection of Personal Information and other applicable laws and regulations.
11. Children’s Privacy
Jumful is not intended to knowingly collect personal information directly from children without appropriate consent where such consent is required by applicable law.
When a booking includes children or minors, information necessary to provide the experience may be provided by their parent, guardian, or other responsible adult.
12. Changes to This Privacy Policy
We may revise this Privacy Policy from time to time as necessary due to changes in our Services, technologies, business practices, or applicable laws and regulations.
When we make changes, the updated Privacy Policy will be published on this website.
If a change requires user consent under applicable law, the revised policy will apply as required by law after obtaining such consent.
13. Contact Us
If you have any questions, requests, or complaints regarding this Privacy Policy or our handling of personal information, please contact:
KOYA Inc.
Operator of Jumful
Person Responsible for Personal Information Management:
Aya Sasaki
Address:
1-7 Takeya, Naka-ward, Hiroshima City, Hiroshima, Japan
Email:
office@koya-world.com